CRM CONCEPTS What is CRM? Common business issues faced by companies today How CRM can help? What CRM brings to business? Evolution of CRM Business value of CRM What CRM means to you as a user? Customers benefiting from CRM A view of available of CRM products from IT industry Compare Salesforce.com CRM with other CRM products SALESFORCEAdministration Sales Cloud Concepts Home page, Tabs, Apps, Tab Home Pages, Record, Detail Page, Related lists and Sidebar Understanding Leads and Opportunities Adding A Lead Adding An Account Edit An Account Record Adding A Product To An Opportunity Sales ID Adding A Task Connect To Microsoft Outlook Web to lead Web to case Assignment Rules Auto response Rules Sales automation Converting A Lead Team Contacts Adding An Opportunity Adding A Contact Creating A View Activity History Standard SFDC Applications Salesforce CRM Content Chatter Salesforce Knowledge Entitlements & Service Contracts Salesforce Answers Salesforce Mobile com Sites Sales force.co

CRM CONCEPTS What is CRM? Common business issues faced by companies today How CRM can help? What CRM brings to business? Evolution of CRM Business value of CRM What CRM means to you as a user? Customers benefiting from CRM A view of available of CRM products from IT industry Compare Salesforce.com CRM with other CRM products SALESFORCEAdministration Sales Cloud Concepts Home page, Tabs, Apps, Tab Home Pages, Record, Detail Page, Related lists and Sidebar Understanding Leads and Opportunities Adding A Lead Adding An Account Edit An Account Record Adding A Product To An Opportunity Sales ID Adding A Task Connect To Microsoft Outlook Web to lead Web to case Assignment Rules Auto response Rules Sales automation Converting A Lead Team Contacts Adding An Opportunity Adding A Contact Creating A View Activity History Standard SFDC Applications Salesforce CRM Content Chatter Salesforce Knowledge Entitlements & Service Contracts Salesforce Answers Salesforce Mobile com Sites Sales force.com