Salesforce CRM Training Institutes in Bangalore , Hyderabad - Saag Tech

 

CRM CONCEPTS

• What is CRM?
• Common business issues faced by companies today
• How CRM can help?
• What CRM brings to business?
• Evolution of CRM
• Business value of CRM
• What CRM means to you as a user?
• Customers benefiting from CRM
• A view of available of CRM products from IT industry
• Compare Salesforce.com CRM with other CRM products

SALESFORCEAdministration

Sales Cloud Concepts

• Home page, Tabs, Apps, Tab Home Pages, Record, Detail Page, Related lists and Sidebar
• Understanding Leads and Opportunities
• Adding A Lead
• Adding An Account
• Edit An Account Record
• Adding A Product To An Opportunity
• Sales ID
• Adding A Task
• Connect To Microsoft Outlook
• Web to lead
• Web to case
• Assignment Rules
• Auto response Rules
• Sales automation
• Converting A Lead
• Team Contacts
• Adding An Opportunity
• Adding A Contact
• Creating A View
• Activity History

Standard SFDC Applications

• Salesforce CRM Content
• Chatter
• Salesforce Knowledge
• Entitlements & Service Contracts
• Salesforce Answers
• Salesforce Mobile
• com Sites

Sales force.com Overview

• Overview of products
• Sales cloud and jigsaw
• Service cloud and Remedyforce
• Social Chatter and Radian6
• Custom Force.com, Database.com, Heroku
• App exchange
• Editions and pricing

Security

• User Security and Authentication
• Session Security Network
• Security Security Tokens
• Data Security

Standard Objects

• Account
• Person Account
• Contact
• Lead
• Campaign
• Opportunity

Managing Users

• Profiles
• Roles
• Groups
• Queues
• Permission Sets

Securing and Sharing Data

• Object-Level Security
• Field- Level Security
• Record-Level Security
• Field Accessibility
• Record Types

Automate Business Process with Workflow Developing Approval Processes

• Formulas
• Syntax
• Object Formulas
• Where Do I Use Them?
• Workflows &Business Rules
• Visualforce
• Limitations
• Best Practices
• Predefined Function and experiment

Using Analytics

• Running Dynamic Reports
• Custom Report Types
• Dashboards
• Analytic Snapshots

Overriding Link, Tabs and Label Sending Mass Email Importing Data

• Import Data wizard
• APEX Data Loader
• From Command Prompt

Monitoring your Org

• Debug Logs
• Email Logs
• Login History
• View Setup Audit Trail
• Time-based Workflow
• Scheduled Job
• Outbound Messages
• Apex Job Queue
• Import Queue
• Mass Email Queue
• Case Escalation Rule Queue
• Entitlement Process Queue
• Bulk Data Load Jobs

Salesforce Development

1. Enable Developing mode
2. over View about Developer Console
3. Installing Eclipse
4. Overview about using eclipse and options
5. Installing ant and Maven in the eclipse

OOPS(Object-oriented programming)

MVC Architecture

1. Comparision of MVC to SalesForce APPS
2. OOPS Basics
3. Lexical
4. Tokens
5. Identifiers
6. Varaibles
7. Data Types
8. Methods
9. Access Modifiers
10. Comparission between Method/Function and Procedure
11. Classes
12. Creation of Variables
13. Getter Methods
14. Setter Methods
15. Creation of Methods
16. with Sharing
17. With Out Sharing
18. Creation of Objects
19. Reference Variables
20. Constructors
21. Class Scope
22. Static Variables
23. Static Methods
24. Static Blocks
25. Final Variables
26. Final Static Variables
27. Arrays
28. Advantages and Disadvantages of Arrays

Apex

24. Collections
25. List Class and Methods
26. Set Class and Methods
27. Map Class and Methods
28. Select Option Class

. SOQL (SalesForce Object Query Language)

1. Group By
2. Having
3. Limit
4. Offset
5. Update Lock
6. Parent to Child object Query
7. Child to Parent object Query
8. Aggregate Result
9. Compression of Database. Query and static query
10. Governing limits for SOQL
11. DML operations
12. Database. DML operations

30 Compression of DML with Database.DML

31. Database. Save Point
32. Database. Rollback operations
33. Inheritance in Class
34. Overriding classes
35. Working with workbench

35.Writing a test classes

36.SOQl Governing limit

37.DML governing limit

38. DML on No . of records
39. Future Methods
40. Setup Objects
41. Non Setup Objects
42. Mixed DML exception
43. 44. Batch Apex
44. Email Services
45. Schedule Apex
46. Triggers
47. Meta data API

58.Wrapper Class

Visualforce :

1.Create VF Page

1. Using Url

2.Using Developer Console

3.Using Eclipse

4.Using Standard Navigation

2.Printing Static data

3.Binding the global data on VF page

4.Global Objects in VF page

5. Apex:PageBlock
6. Apex:PageBlockSection and apex :PageBlockSectionItem

7.Input Components

1.InputText

2.InputField

3.InputHidden

4.IinputSecret

5.InputTextArea

6.InputCheckbox

8.Output Components

1.OutputText

2.OutputLabel

3.OoutputField

9.Creating Custom Account object Edit Page

10.Creating Custom Object Detail page

11.CSS in VF page

12.JavaScipt in VF page

13.Jquery in VF page

14.Ajax in VF page

15.AutoLookup functionality using Ajax and Jquery

16.List Views

1.PageBlockTables

2.Data Tables

3.Data List

17.Enhanced list view

18.Insert,Include and define

19.Panel Grid,Panel group ,output panel

20.SelectList,Selectoption,SelectOptions

21.Establishing Connection between Apex and VF page using Controller

22.Custom Picklistfied using SelectOption

23.Action Support ,ActionFunction,Action Pooling

24.Remote method invocations

25.Soap call form VF pages

26.Charts and Dashboard using VF page

27.PDF pages

28.Visualforce custom Components

29.Apex pagination

30.Data transfer between the pages

31.Controller and Extentions

32.Overidding the Standard buttons and links

33. SControllers

FOR Salesforce FULL COURSE CONTENT  Download